Recruitment HR FAQs
How do I add/create Activity?
The Activity sub menu (PW Admin >> Recruitment) allows you to add/create activity. To add/create activity, perform the procedure Adding candidate activities.
HR has triggered a letter activity and the candidate has received the mail, but not received the letter. What may be the reasons for the candidate not receiving the letter?
The reasons for the candidate not receiving the letter are:
The letter has not been mapped for the particular location and/or designation the candidate is triggered to.
The letter has not been mapped in the Activity.
I am unable to trigger the particular activity for the candidates as it is not appearing in Activity drop down in HR Workspace. How do I trigger a particular activity?
The Activity role mapping sub menu (PW Admin >> Recruitment) allows you to trigger the particular activity for the candidates. To trigger the particular activity for the candidates, perform the procedure Mapping activities. The activity will appear in the HR Workspace drop down to trigger.
Candidates are not able to Accept/Reject the letter. How to rectify it?
The Letter template sub menu (PW Admin >> Email configuration) allows you to rectify the option of the candidate able to accept/reject the letter. To rectify the option of the candidate able to accept/reject the letter, perform the procedure Editing letter template. In the Edit letter template dialogue box, check Action required, type Accept and Reject in the text boxes, and click Save & Close. The candidates will be able to accept/reject the letter.
Why the message "Not authorized to access the resource, Please login" appears?
If the candidate login and the PeopleWorks are logged in on same browser this message appears.
I (HR) want to cancel a candidate, who has been on boarded, but I’m not able to see the reasons
The Reason-removing candidate sub menu (PW Admin >> On-board Admin) allows you to cancel a candidate, who has been on boarded. To cancel a candidate, who has been on boarded, perform the procedure Adding reason-removing candidate. The reasons entered here will appear in HR>>On-board>>Onboarding candidates when clicked.
We are not receiving copy of letters, although email IDs are entered in "Mark Letter to” field while adding a candidate. How do we configure it?
The Letter template sub menu (PW Admin >> Email configuration) allows you to configure to receive copy of letters. To configure to receive copy of letters, perform the procedure Editing letter template. In the Edit letter template dialogue box, check Mark copy, and click Save & Close.
While adding reasons in Recruitment Admin, what is the impact of selecting "For verification" Yes/No?
The impacts of selecting "For verification" Yes/No are:
All the reasons added under For Verification ”Yes”, will reflect in the Reason drop down of HR >>Recruitment >>Candidate verification details.
All the reasons added under For Verification ”No”, will reflect under HR >>Recruitment >>HR workspace, when clicked on the 
action buttons.
How do I add additional fields in the candidate form?
The Create fields sub menu (PW Admin >> Recruitment) allows you to add additional fields in the candidate form. To add additional fields in the candidate form, perform the procedure Adding fields.
How do I add Hiring source?
The Hiring source sub menu (PW Admin >> Recruitment) allows you to add Hiring source. To add Hiring source, perform the procedure Hiring source.
How do I bulk upload candidate details?
The Manage candidate sub menu (HR >> Recruitment) allows you to bulk upload candidate details through uploading the Excel sheet. To bulk upload candidate details through uploading the Excel sheet, perform the procedure Managing candidate details.
How to cancel the candidate for whom the activities are triggered?
The HR workspace sub menu (HR >> Recruitment) allows you to cancel the candidate for whom the activities are triggered. To cancel the candidate for whom the activities are triggered, perform the procedure Taking action on candidate’s application.
How to put a candidate on hold?
The HR workspace sub menu (HR >> Recruitment) allows you to put a candidate on hold. To put a candidate on hold, perform the procedure Taking action on candidate’s application.
I want to onboard a candidate who was kept on hold?
The HR workspace sub menu (HR >> Recruitment) allows you to onboard a candidate who was kept on hold. To onboard a candidate who was kept on hold, perform the procedure Taking action on candidate’s application.
How to on board a candidate?
The HR workspace sub menu (HR >> Recruitment) allows you to onboard a candidate. To onboard a candidate, perform the procedure Taking action on candidate’s application.
How will I know the candidate action on Letter, Forms and Documents triggered?
The HR workspace sub menu (HR >> Recruitment) allows you to know the candidate's action on letter, forms and documents triggered. To know the candidate's action on letters, forms and documents triggered, perform the procedure Initiating pre-joining process.
How do I check the status of activities triggered to candidates?
The Recruitment activity ageing status sub menu (Reports >> Recruitment) allows you to check the status of activities triggered to candidates. To check the status of activities triggered to candidates, perform the procedure Generating recruitment activity ageing status report.
I want to generate a report to view how many employees have been on boarded to different designations. Where do I extract this report?
The Designation onboarded sub menu (Reports >> Recruitment) allows you to generate a report to view how many employees have been on boarded to different designations. To generate a report to view how many employees have been on boarded to different designations, perform the procedure Generating designation on boarded report.
How do I view the report of Confirmed/Non Confirmed employees?
The Confirmed employee status sub menu (Reports >> Recruitment) allows you to view the report of Confirmed/Non Confirmed employees. To view the report of Confirmed/Non Confirmed employees, perform the procedure Generating confirmed employee status report.
I have added the candidate in Manage candidate page but cannot view the same in the HR workspace?
The Manage candidate sub menu (HR >> Recruitment) allows you to view the candidate’s details. To view the candidate’s details, perform the procedure Managing candidate details.
How do I edit the Candidate details?
The Candidate details sub menu (HR >> Recruitment) allows you to edit the candidate details. To edit the candidate details, perform the procedure Viewing and editing candidate details.
Candidate/s has sent the document in mail, How do I upload the same in PeopleWorks?
The Onboarding candidate sub menu (HR >> On-board) allows you to upload the document sent by candidate/s to PeopleWorks. To upload the document sent by candidate/s to PeopleWorks, perform the procedure On boarding candidates.
Candidate has updated the existing details in the forms but when he/she has re- logged in they are unable to view the Save button?
Once the candidate has filled and Saved the details and click on Next he/she cannot make any changes. Hence you (HR) need to re-trigger the activity for the candidate.
How do I send the candidate details for verification?
The HR workspace sub menu (HR >> Recruitment) allows you to send the candidate details for verification. To send the candidate details for verification, perform the procedure Assigning vendor to verify candidate details.
How do I update the status of candidate temporarily?
The HR workspace sub menu (HR >> Recruitment) allows you to update the status of candidate temporarily. To update the status of candidate temporarily, perform the procedure Marking status of pre-joining activities.
I have triggered the activity but I want to preview the letter how it appears to the candidate?
The HR workspace sub menu (HR >> Recruitment) allows you to preview the letter sent to the candidate. To preview the letter sent to the candidate, perform the procedure Initiating pre-joining process.
I have triggered the activity but I want to preview the Document how it appears to the candidate?
The HR workspace sub menu (HR >> Recruitment) allows you to preview the document sent to the candidate. To preview the document sent to the candidate, perform the procedure Initiating pre-joining process.
I have triggered the activity but I want to preview the Form how it appears to the candidate?
The HR workspace sub menu (HR >> Recruitment) allows you to preview the form sent to the candidate. To preview the form sent to the candidate, perform the procedure Initiating pre-joining process.
Candidate details are appearing in HR Workspace wherein I need to update/change few details (Designation, Location or Band). How will I do this?
The Manage candidate sub menu (HR >> Recruitment) allows you to update/change few details of candidate. To update/change few details of candidate, perform the procedure Managing candidate details.
How do I check whether a candidate has replied to the activity triggered?
The HR workspace sub menu (HR >> Recruitment) allows you to check whether a candidate has replied to the activity triggered. To check whether the candidate has replied to the activity, perform the procedure Initiating pre-joining process.
How to turn a candidate into employee?
The Onboarding candidate sub menu (HR >> On-board) allows you to turn a candidate into employee. To turn a candidate into employee, perform the procedure On boarding candidate.
How do I validate the checklist items once the candidate is on boarded?
The Onboarding candidate sub menu (HR >> On-board) allows you to validate the checklist items once the candidate is on boarded. To validate the checklist items once the candidate is on boarded, perform the procedure On boarding candidate.