Click the Received from text box and on the calendar, select the date from when you want to view the query TAT details.
Click the To text box and on the calendar, select the date until when you want to view the query TAT details.
Click 
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Generating Querying TAT Details Report
Query TAT report provides information if the raised query is resolved within the defined TAT or not. You can generate a report and analyze the time taken for resolving a query raised and number of queries resolved in a stipulated time.
To query TAT details:
On the Reports menu, under Query, click Query TAT details.
The Query Resolution Status page appears.
Click the Received from text box and on the calendar, select the date from when you want to view the query TAT details.
Click the To text box and on the calendar, select the date until when you want to view the query TAT details.
Click .
A table, a bar graph, and a pie chart are displayed showing the turnaround time of queries according to the search criterion/criteria.
Click to know how to use the navigation bar on the report.
The columns displayed in the Query TAT details report are:
Query TAT details report columns
|
Column |
Description |
|
Sl. No. |
Displays the serial number assigned to the query |
|
Query type |
Displays the type of query |
|
TAT |
Displays the turnaround time of query resolution |
|
Status |
Displays the status of the query resolution |
|
Date received |
Displays the date when the query was received |
|
Date responded |
Displays the date when the query received a response |
|
Responded by |
Displays the name of the person who responded to the query |
|
Within TAT |
Displays whether the query was resolved within the defined turnaround time |
Click to know more:
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