Generating Query Resolution Status Report

Query resolution report provides the details of the query raised—the type of query and the dates on which the query was raised and resolved, the name of the employee who raised the query as well as the name of the employee who is responsible to resolve the query.

To view the query resolution status:

  1. On the Reports menu, under Query, click Query resolution status.

The Query Resolution Status page appears.

  1. In the User name drop-down box, select the name of the user who raised the query.

  2. Click the From date text box and on the calendar, select the date from when you want to view the query resolution status.

  3. Click the To date text box and on the calendar, select the date until when you want to view the query resolution status.

  4. In the Parent query type drop-down box, select the type of parent query for which you want to view the report.

  5. In the Query type drop-down box, select the type of query for which you want to view the report

  6. In the Query Category group box, click the relevant option.

  7. Click .

A table with records based on the search criterion is displayed.

 

Click to know how to use the navigation bar on the report.

 

The columns displayed in the Query resolution status report are:

Query resolution status report columns

Column

Description

Sl. No.

Displays the serial number assigned to the query

Reference no

Displays the reference number assigned to the query

User name

Displays the user name of the user who raised the query

User ID

Displays the user ID of the user who raised the query

Query date

Displays the date when the query was raised

Parent query type

Displays the type of parent query to which the query belongs

For example, HR, IT and so on

Query type

Displays the type of query

Query

Displays the query raised by the employee

Resolved on

Displays the date when the query was resolved

Resolved by

Displays the name of the employee who resolved the query

Remarks

Displays any remarks pertaining to the query, entered by the person who resolved the query

 

 

Click to know more:

Query

Generate Query Resolution Dashboard Report

Generate Querying TAT Details Report