Query Employee FAQs

1. How do I raise a query?

      The Raise/View query sub menu (My self>>Query) allows you to raise a query. To raise a query, perform the procedure View and Raise Query. The query raised by you will be received by the   concerned person to resolve the query.

2. How do I add an attachment to the Query?

      The Raise/View query sub menu (My self>>Query) allows you to add an attachment to the query. To add an attachment to the query, perform the procedure View and Raise Query.

3. What is the maximum file size that can be attached?

      File size should be less than 600 KB.

4. What type of files can be attached while raising query?

      Only .JPG, .PNG, .GIF, .DOC, .DOCX, .PPT files can be uploaded.

5. How do I know how many queries have I raised?

      The Raise/View query sub menu (My self>>My Query) allows you to view the queries raised by you. To view the queries raised by you, perform the procedure View and Raise Query.

6. I (Employee) am not finding the particular/relevant query type or name in the drop down?

      Following could be the reasons for this issue:

   1. Active box may not be checked when the particular query is defined.

   2. Employees might not be mapped for the particular query type.

7. Can I delete the resolved queries?

      No, employee cannot delete any query track since delete option is not available.

8. How to edit or make any changes once the query has been submitted?

      Query cannot be edited once it is submitted.

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