Viewing Raise/View Query

An ex-employee can view the queries, raise a query and see the status of the queries.

To view Query

Under My Self menu, in the Ex-Employee Portal, click Downloads.
On the left navigation pane, click Raise/View Query.

The Raise/View Query page appears.

Click View Query tab so that the user can able to see the list of queries raised by him and their status.
In the Parent Query Type drop down box, select the type of parent query.
In the Query Type drop down box, select the type of query required.
In the From &To Date text box, select the date from when and up till when you want to view the queries from the calendar that appears.
Click Search to search for the various queries for the selected attributes.

The details displayed in the View Query tab are:

Query details

Field	Description
Parent Query Type	Displays the parent module associated with the query
Query Type	Displays to what category the query belongs to
Query Date	Displays the date when the query was done
Reference No.	Displays the reference number associated with the query
Query	Displays what the query is about
Remarks	Displays the comments (or remarks) given by HR
Resolved By	Displays who resolved the query
Resolved Date	Displays when the query was resolved

Note 1:       The Query description displays only 50 characters in the table. If there are more than 50 characters, a link will appear and on clicking it the full content appears as pop-up message.

Note 2:      The Remarks displays only 50 characters in the table. If there are more than 50 characters, a link will appear for the query description and on clicking it the full content appears as pop-up message.

Note 3:      In the Resolved By column, the HR name and the employee ID is displayed.

To raise Query

Click Raise Query tab

The details displayed are:

In the Parent Query Type drop down box, select the type of query required.
In the Query Type drop down box, select the type of query to raise.
In the Query text box, enter the query.
Click Choose File, browse and select the file related to the query to upload.
Click Submit to submit the query raised or else click Cancel to cancel the query raised.

Note 1: Download link is available only after the document is available else it will show as “Not Available”.

Note 2: On Save & Close or Save & Continue, a message is sent to the HR as well as an ex-employee can view about that query in “View Queries”.

The other alternate way to raise query is:

Click on the icon.

A Raise Query window appears.

Select the parent query type from the Parent Query Type drop down box.
Select the query type from the Query Type drop down box.
Enter the query in the Query text box.
Click Choose File, browse and select the file to upload the document relevant to the query.
Perform the following steps:

Click Save and Close to save the details and close the dialog box.
Click Save and Continue to save the details and continue to raise another query.
Click Cancel to exit from the dialog box without saving.

To view the FAQ's, click icon.

User will be able to search FAQ’s by entering a keyword in the Search FAQ box.

To Raise Query, click icon to raise query.

Click to know more:

My Self

View Downloads