Configuring FAQ

As an Admin you can configure the FAQ page so that ex-employee can view FAQ page after logging into the portal.

To configure and manage Frequently Asked Question:

1. On the PW Admin menu, click See All.

2. Under Ex-Employee Portal menu, click Ex-Employee Portal.

3. On the left navigation pane, click FAQ.

The FAQ page appears.

1. Enter the FAQ in the Search FAQ box.

2. To make the FAQ section active, click Page Visibility ON radio button.

3. Click Add button to add FAQ question.

The Add FAQ Question window appears.

1. Enter the question under Question text box.

2. Under Answer box, manage the answer through the content editor.

1. Click icon to view or enter the html tags along with the text answer.

2. Click icon to insert or remove the numbered list.

3. Click icon to insert or remove the bulleted list.

4. Click icon to enter the text in bold.

5. Click icon to enter the text in italic.

6. Click icon to cut the text by selecting it.

7. Click icon to copy the text.

8. Click icon to paste the text.

9. Click icon to undo and redo the text.

10. To link and upload the text, select the text and click icon.

The Link dialog box appears.

1. Select Link Info tab to link the text.

• Select the type of link under Link Type drop down box.

• Select the Protocol under Protocol drop down box.

• Enter the URL in the URL text box.

• Click OK to confirm or else click Cancel to exit from the dialog box without saving.

2. Select Target tab to set the text.

• Select the target to set the link under Target drop down box.

• Click OK to confirm or else click Cancel.

3. Click Upload tab to upload the text in to the server.

• In Upload option, click Choose File, browse and select the file to upload.

• Click Send it to the Server to upload.

• Click OK to confirm or else click Cancel.

11. Click icon to unlink the text.

12. Click the drop down menu to access the various available formatting options.

13. Click icon to view the image properties.

The Image Properties dialog box appears.

1. Select Image Info tab to link the image information.

• Enter the URL under URL text box.

• Enter the alternative text under Alternative Text box.

• Enter the width under Width text box.

• Enter the height under Height text box.

• Enter the border under Border text box.

• Enter the horizontal space under HSpace text box.

• Enter the vertical space under VSpace text box.

• Select the alignment from the Alignment drop down box.

• The preview section displays the Preview of the image selected.

• Click OK to confirm or else click Cancel.

2. Select Link tab to set the image link.

• Enter the URL under URL text box.

• Select the target to set the image link under Target drop down box.

• Click OK to confirm or else click Cancel.

3. Select Upload tab to upload the image information link in to the server.

• Click Choose File, browse and select the file to upload.

• Click Send it to the Server to upload.

• Click OK to confirm or else click Cancel.

14. Click icon to view the table properties.

The Table Properties dialog box appears.

• Enter the required fields.

• Click OK to confirm or else click Cancel.

3. Perform the following steps:

• Click Save and Preview to save and preview the Page Content.

• Click Save to save the Page Content.

• Click Save and Publish to save and publish the Page Content.

• Click Cancel to cancel the page content.

4. To edit the FAQ question, click the icon.

The Edit FAQ window appears.

1. Edit the question under Question text box.

2. Manage the answer through the content editor.

3. Perform the following steps:

• Click Save and Continue to save and continue editing another FAQ question.

• Click Save and Publish to save and publish the edited FAQ question.

• Click Save and Close to save the details and close the window.

• Click Cancel to exit from the dialog box without saving.

5. To view the FAQ question, click  icon.

6. To delete the FAQ question, click  icon.

A confirmation message appears.

• Click Yes to confirm or else click No.

7. Click Upload Using Excel button so that user should be able to download the excel format as per the manual input format and able to upload using excel sheet.

The Upload dialog box appears.

1. Click Download Excel Template to download the excel format as per the manual input format.

2. Click Upload Using Excel button, browse and select the updated excel sheet to upload.

3. Click Save to save the changes done or else click Cancel.

8. In the FAQ page, click Publish All to publish all the FAQ question and Answer or else click Cancel.

Click to know more:

Ex-Employee Portal