Configuring Ex-Employee Query

To add a query type for the Ex-Employee:

1. On the PW Admin menu, under Query, click Query Admin.

The Query Admin page appears.

2. Click Add.

The Add Query Admin dialog box appears.

Note:     The fields marked as * are mandatory.

3. In the Query type text box, enter the type of the query for the ex-employee.

4. In the Parent query type drop-down box, select the query for the ex-employee.

5. In the Description text box, enter the description of the query type.

6. In the TAT (days) text box, enter the turnaround time in days for queries under the respective type.

7. To assign ex-employees for handling the respective type of queries, perform one of the following steps:

• In the Employee mapping text box, press Spacebar to select an employee from the list.

8. Click Add.

Note:    To remove a selected employee, click in the Remove column.

9. To activate the query type, select the Active check box.

10. To activate the query type available in the Ex-Employee Portal, select the Ex-Employee check box.

11. Perform one of the following steps:

• To save the query type and close the Add Query Type dialog box, click Save & Close.

• To save the query type and continue adding a new query type for the ex-employee, click Save & Continue.

• Click Cancel to exit from the dialog box.

Note:    Based on the selection of the Ex-Employee check box, the particular query type will be available in the ex-employee portal.

Click to know more:

Ex-Employee Portal